By: Lleva Groves, PMHNP-BC - Mental Health

By: Lleva Groves, PMHNP-BC - Mental Health

Discover exciting career opportunities at American Medical Associates. Join our dynamic team of healthcare professionals dedicated to providing top-notch medical services to our patients. Senior Certified Medical Assistant Coordinate and oversee activities of the back office and the back office Medical Assistants to ensure compassionate and professional care for patients and effective and efficient back office workflow. Duties/Responsibilities: Perform Medical Assistant duties including: rooming patients and taking vitals, answering telephone calls related to clinical questions and relaying messages to the Provider, calling patients with test results and processing prescription refill requests, as directed by the Provider, providing patient instructions, screening (UA) and other clinical tests, ordering lab work and imaging at the Providers discretion, and patient record management utilizing eClinicalWorks EMR system. Coordinate day-to-day workflow and monitor daily performance of back office Medical Assistants to make certain duties are completed accurately, efficiently, and timely ensuring compliance and achievement of departmental goals. Organize and assign duties and tasks for the back office Medical Assistants. Conduct Medical Assistant orientation and training on back office policies and procedures. Monitor patient flow and keep patients informed of delays. Identify and recommend solutions to back office Medical Assistants and office issues or problems. Ensure all phone calls into the Internal Medicine Division are being answered promptly and messages handled timely. Maintain adequate back-office supplies and submit orders monthly. Ensures all Provider and Medical Assistant tasks (jellybeans) are handled timely and efficiently. Serve as a back-up for back office Medical Assistants. Ensures faxes are being handled appropriately and effectively. Complete Prior Authorizations for both the Internal Medicine and Mental Health divisions. Maintain excellent communication and effective working relationships with patients, Providers, clinical and clerical team members for continuity of high quality patient care. Enforces all policies, procedures, protocols, directives and goals of the organization. Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations. Other duties as assigned. Required Skills: Strong customer service focus. Effective verbal and written communication skills. Teamwork oriented. Organized and able to manage multiple priorities simultaneously. Good judgment. Resourcefulness in problem solving. Able to take and follow through with delegated tasks and accountability. Education/ Experience: High school diploma or equivalent required. Completion of and graduation from a medical assisting course required. National Healthcareer Association certification required. 2+ years of Medical Assisting experience required. Supervisory, management or administrative experience preferred. Basic computer skills including previous work with an electronic health record (EHR). Benefits: Job Summary: Medical, dental, vision, life insurance and 401(k) will be offered after 90 days of employment. Sick and paid time off (PTO) accruals commence upon employment. Job Type: Full-Time Pay: $25.00 per hour JOB CLOSING DATE: December 31, 2025 x Apply Online

Discover American Medical Associates, a team of experienced medical professionals dedicated to providing quality healthcare services. Learn more about our mission and values on our about page. About Our practice would not be the successful, welcoming environment that we strive for if it weren’t for our hardworking and dedicated staff members. Our Team Chandler Raheel Khawaja Clinical Manager Jazmin Cervantes Front Desk Manager (Bilingual) Nancy Garcia Billing Coordinator Bonnie Fonner HR Manager Liliana Arellano Front Desk Receptionist (Bilingual) - Mental Health Division Nelia Liera Accounting and Office Assistant Kelsea Osborn Certified Medical Assistant Maddasen Slover CCM Coordinator Tanya Nadir Medical Assistant Trainee Jesse Peterson Certified Medical Assistant Layla Gutierrez Macias Certified Medical Assistant Yobanna Ortiz Office Manager Vanessa Moreno Certified Medical Assistant Maricopa Our Focus: All of our policies and protocols are established around providing the best possible care to our patients. Our Team consists of MDs, NPs, RNs, MAs, Managers and other support staff to achieve that goal. Patient-Centered Care: To us, Patient Care is First, and Foremost. Compassionate and Respectful Care: We treat our patients with compassion, empathy, and respect always. Every interaction should demonstrate a commitment to meeting patients individual needs, preferences, and cultural backgrounds. Accessible and Responsive Services: We prioritize accessibility and responsiveness to patient’s needs, offering convenient online appointment scheduling, timely communication, and efficient care delivery. We have extended our hours in the evenings and on Saturdays to provide more options for our patients. Holistic Approach to Care: We encompass a holistic approach that considers not only physical health, but also mental, emotional, social well-being. This may involve collaboration in addressing social determinants of health and providing comprehensive support services. Employee Focus: We know our employees are our biggest assets because of how much they care about our patients. Supportive Work Environment: We strive to ensure our employees feel valued, supported, and well powered within our clinics. We foster a family environment consisting of respect, teamwork, and professional development. We provide training, education, and mentorship for all positions at AMA. Clear Communication and Feedback: AMA is a ‘Performance Based Organization’. We are good at what we do and that is because we have highly qualified and very caring staff. We provide constant feedback sessions to our employees, Performance, evaluations, and staff meetings to help address concerns, recognize achievements, and promote continuous improvement. Work life Balance and Wellness Programs: We prioritize the well-being of all of our employees and resources and programs to support our staff. We are big in Work-Life balance as most of us have kids and families. As a family-owned organization, we offer a great deal of flexibility to our employees. Our employees enjoy a lot of benefits beyond basic things just as Health and Retirement benefits. Community Outreach: We strongly believe in giving back to our community and supporting the underserved. Engagement with Community Partners: AMA has partnered up with several organizations in Chandler and the East Valley community to support those in need. AMA proudly hosts Food Drives for Matthew’s Crossing Food Back twice a year. We are also partnered with Mesa Local Outreach program for the Homeless and provide medical supplies. Health Education and Promotion: AMA takes part in various events with local city and private organizations to promote awareness around prevalent medical and mental health conditions. Access to underserved Populations: AMA has always looked for gaps in medical and mental health services in certain areas and too the opportunity to serve that community. We are looking to bring services to underserved communities like the City of Maricopa services that do not exist in that community. We hope to fill many gaps medical and mental health services in Arizona’s rural areas. WE TAKE MOST INSURANCES Including Medicare and AHCCCS View Lists of Insurance

Tanya Fetters FNP-C Learn More CEO & CMO Ehreema Nadir, MD Chief Executive Officer (CEO) Learn More Hassan Khan, MD Chief Medical Officer (CMO) Learn More Internal Medicine Providers Meet Our Providers Our MDs also work full time at local hospitals for Dignity Health and Banner Health System. With full privileges at Chandler Regional and Mercy Gilbert Hospitals, Dr. Nadir and Dr. Khan can directly admit patients into the hospital if that unfortunate need arises. We follow your care from outpatient to hospital and back in the clinic for hospital discharge follow up. Psychiatric Providers Mental Health Providers Victor Wangathika PMHNP-BC, DNP Learn More Michael Zadakis PMHNP-BC Learn More